Careers

Position Overview

Nicholas & Associates is seeking a full-time technology coordinator. This in-person opportunity is based in Mount Prospect, IL, and will serve a suite of companies that fall within the Nicholas & Associates’ corporate umbrella.

The successful candidate will ensure that both hardware and software technology needs are met and serve as a support system for team members across all offices and entities.

Primary Responsibilities

• Serve as a primary conduit between the family of companies and their established technology service provider(s)
• Ensure that help desk tickets are addressed timely, completely, and with minimal downtime to productivity
• Equip all offices, entities, and team members with appropriate hardware and software
• Identify improvement opportunities and technical requirements to support the growing organization
• Coordinate technology distribution and retrieval during team member onboarding and offboarding
• Maintain inventories of onsite and distributed assets, warranties, and licensing
• Regularly audit and ensure functionality of conference room equipment
• Liaise with marketing department to create technology guidebooks, tutorials, and best practice manuals

Qualifications

Knowledge Preferences

• Office 365 and Creative Cloud licensing and distribution
• Technology support desk and/or infrastructure background
• Familiarity with PC, Apple, and Android devices and related platforms

Skills

• Self-starter
• Collaborative and inquisitive mindset
• Impeccable attention to detail

Abilities

• Ability to be extremely organized and work well under pressure to meet deadlines
• Ability to solve problems, maintain confidentiality, support the team’s efforts to succeed, and treat everyone with respect